• Mon - Sat 8.00 - 18.00
  • 1st floor memorable house, Mwai kibaki Road
  • +255 742 222 208

Policy

IMPORTANT INFORMATION

HexaTravel understands that plans may change. Our cancellation policy is designed to be fair and flexible:
No-Show Policy
•Failure to collect the vehicle at the agreed pickup time without prior notice will be considered a no-show, and no refund will be issued.
Early Returns
•Returning a vehicle earlier than scheduled does not qualify for a refund unless approved by HexaTravel management.
Refund Processing
•Approved refunds will be processed within 5–10 business days, depending on the payment method used.

CANCELLATION

• Cancellations made 48 hours or more before the scheduled pickup time are eligible for a full refund.
•Cancellations made within 24–48 hours before pickup may be subject to a partial cancellation fee.
•Cancellations made less than 24 hours before pickup are non-refundable.
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